Coronavirus: Our protective measures

Measures to protect our patients and staff during Covid-19 pandemic


Entrance to the hospital is only possible via designated checkpoints, without any exception. Anyone wishing to enter the hospital, and who is not excluded from doing so by our access restrictions, will be met by trained staff who will take them through the officially recommended screening questionnaire. Hand sanitization is also required at the checkpoints, and is supervised by trained members of staff.

Face masks are mandatory

Both patients and visitors must bring their own FFP-2 mask with them and wear it in all areas of the hospital.

Coronavirus test before admission

Patients who are scheduled for an inpatient stay in the hospital will be contacted in advance by phone, as a PCR test (using a nasal/throat swab) will be required before you come into the hospital. If the test is negative, you can be admitted as planned for your inpatient stay. If the test is positive, i.e. there is evidence of the virus, we will contact you to discuss what should happen next.

Please note: We also offer PCR testing as a private service for people WITHOUT symptoms – appointments by phone, available at any time of day or night, including weekends, and results within 24 hours. Please contact us for more details! Contacts

Video consultations and second opinion

Medical consultations are offered also by means of video conferences – if necessary with an interpreter – also second opinion for various disciplines and for oncological cases.(Contact:

Current visitor regulations

No visiting is permitted at present in our hospital, except in the following circumstances, based on the regulations issued by the Federal Minister of Health:

  • Children and young people under the age of 18 are allowed 1 visitor per day for a maximum of 1 hour.
  • Expectant mothers (Döbling and Goldenes Kreuz Private Hospitals) may be accompanied by 1 person (maximum) for outpatient examinations (except CTG checks) during pregnancy and for delivery. At Goldenes Kreuz Private Hospital accompanying of expectant mothers for outpatient examinations is not permitted.
    After the birth the father or other accompanying adult may remain in the hospital, provided that he/she has a negative coronavirus test result. If he/she leaves the hospital premises, the standard visitor regulations then apply:
    New mothers and babies are allowed 1 visitor per day for a maximum of 1 hour.
  • Patients who are expected to remain in the hospital for more than 7 days are allowed 1 visitor per week for a maximum of 1 hour.
  • Patients in a critical condition may be visited by close relatives, by arrangement with the hospital.

Visiting is permitted only in a private room or the designated visitor areas. Children under the age of 16 are not allowed to visit.

Visitors are required to give their name and the name of the patient at the checkpoint, and to comply strictly with the specified safety precautions (wearing a protective mask to cover mouth and nose, hand hygiene, distancing rules).

Patients’ companions


  • children and young people under the age of 18,
  • vulnerable patients, and
  • women who are about to give birth,

a patient’s companion may be admitted to the hospital together with the patient.

Patients’ companions will be tested for coronavirus before admission, as patients are, using a PCR test. Admission is only permitted if the test result is negative.

Staff checks

In accordance with the regulations issued by the Federal Minister of Health, our staff are subject to regular coronavirus testing. Employees are also obliged to inform their supervisors immediately if anyone amongst their personal contacts is suspected to be ill, is quarantined or unwell, so that the hospital can take the appropriate measures.

Events suspended

Information evenings of the department of Obstetrics will be given as webinars. Information on childbirth is also available by phone. Courses are suspended until further notice.
The Fertility Center offers consultations via telephone or video calling (subject to a charge).

Hotlines and links

1450 – Health advice hotline (only for symptoms such as fever, coughing, sore throat, shortness of breath)

0800 555 621 – Coronavirus Infoline provided by AGES (the Austrian Agency for Health and Food Safety) – for any general questions on coronavirus

Federal Ministry of Health: Coronavirus (German)
Downloads in English

AGES: Coronavirus

Robert Koch Institute (RKI): Frequently asked questions about the coronavirus
Information in English Infopoint Coronavirus
Information in English

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