Focus on quality

Mavie Med hospitals rank among Austria's top private hospitals treating more than 51,500 inpatient-cases from home and abroad each year.

Patient safety

The safety of our patients, partners and employees is of the utmost importance to us. We work according to national and international quality and safety standards.

Best-in-class organization and processes

We have clearly defined roles and responsibilities. Our processes are designed to share our knowledge and enable us to constantly improve the quality of our services - for the sake of our patients.

High patient satisfaction with medical treatment and care is the key to our success and is therefore monitored on a regular basis:

• Satisfaction rate: 96.5 %
• Recommendation rate patients: >97 %

Medical outcome quality

When patients choose a hospital, they want to go where they will receive the best medical care. This information is hard to come by, though. Measuring medical outcome quality is a difficult task since the basic prerequisites for an operation or a treatment are different for each individual.

Nevertheless the Mavie Med private hospitals have taken on this challenging task and has begun by surveying the number of wounds that become infected by hospital as a preliminary indicator of medical outcome quality. Everything should nominally be done to prevent these infections, so the figure should approach zero. The figure below shows the values for PremiQaMed private hospitals compared to the international nominal values.

Patient safety – one of our major concerns

To improve patient safety, the IPSG criteria (International Patient Safety Goals) were implemented in the clinics according to the “Joint Commission”. Joint Commission is the world-wide most established quality assurance system designed to ensure high standards of patient care.

This is intended, among other things, to ensure that patients are always correctly identified, receive the right medication, to increase safety during operations, improve hygiene and minimize the risk of injury. Most incidents in the hospital can be avoided by increasing awareness in one's own field of activity. Therefore, employees of the Mavie Med hospitals are trained in ongoing education programs.

Each hospital also has a trained risk manager whose job is to define and prevent errors or risks in patient care in a timely and systematic manner. In the Mavie Med hospitals, great importance is also placed on recording and processing risks, (near) errors or critical events as comprehensively and transparently as possible. This made it possible to establish a good error culture, and a good error culture increases safety for patients and employees alike.

An electronic error reporting system is available to all hospital employees where they can report risks or errors anonymously or by name. Finally, all employees are informed about the errors and measures being processed so that everyone can learn from these cases and adequately assess future risks.